Returns & Exchanges
At Ozone Coffee, we want you to love every brew; if you are unsatisfied with your equipment or find an issue with your beans, we offer a 30-day window for returns and exchanges. Please note that for food safety reasons, coffee beans must be unopened and in their original packaging to qualify for a refund.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Package Your Items
Securely pack the items in their original packaging, ensuring that any coffee bags remain sealed and equipment is unused.
Ship to Roastery
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Refund Processing
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing